Where is the issue located?

Use Snap Send Solve

Using Snap Send Solve, you can easily report any water leaks you come across – whether it's at the meter or on the street.

Snap Send Solve

It's on the street

You can use this form to tell us about a leak you have spotted.

Report a street issue

It's at the water meter

You can use this form to tell us about an issue with your meter.

Report a meter issue

What am I responsible for?

Before you report a leak it's important to identify where the leak is coming from. South East Water is responsible for maintaining and repairing any issues with the body of the water meter, stop tap and pipes from the street to your meter.

The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap). The property owner is also responsible for maintaining the pipe to the meter from the street if the meter is located more than a meter within your property boundary, or if there is a fitzroy box.